Our software ticketing system is designed to help us track, manage, and resolve tasks, issues, or requests in an organised way. This section of the Applications Support Hub will give you guidance on how to raise a ticket should you have any issues or wish to make recommendations for changes.

Raising a Ticket

Users can raise a ticket for several reason:
1. Issue/ Bug: Something in the applications is not working how you thin that it should be.
2. Feature Request: Users may want to add a new feature or capability.
3. Feedback: Users wish to leave feedback on the operation of the applications.
4. Question: Users have a question regarding the applications.
5. Other: For all other enquiries, you can raise a ticket under the ‘Other’ category.
In order to add users to a team, the Supervisor User must first send a link to the user via email. Enter the Admin function in the applications.

Support Function

If you do not have access to the Admin Function, please contact your Agilexe Supervisor or please contact the Agilexe support team at [email protected].
For further details on how to manage the users in your team, see the Step-by-Step guide below.

Step-by-Step Guide

Raise a Ticket

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